As a pro­du­cer of cur­rent-car­ry­ing artic­les, we are awa­re of our respon­si­bi­li­ty and regu­la­te our pro­ces­ses for deve­lo­p­ment, pro­duc­tion and test­ing accor­ding to the stric­test cri­te­ria. In most series, we use increased cont­act pro­tec­tion as stan­dard, even though this is not requi­red for many are­as of application.

In the cour­se of our con­ti­nuous qua­li­ty checks, we have found that some sin­gle sockets with inte­gra­ted increased cont­act pro­tec­tion may have defects. This refers only to the increased touch pro­tec­tion func­tion; the sockets them­sel­ves are safe and func­tion­al and ensu­re stan­dard touch pro­tec­tion. Only the optio­nal increased touch pro­tec­tion may not be provided.

The mova­ble part, the so-cal­led „shut­ter“, may not be able to clo­se com­ple­te­ly and thus not with­stand the tests when a poin­ted object pene­tra­tes from one side. This can lead to an elec­tric shock and the resul­ting hazards in case of impro­per use (e.g. inser­ti­on of con­duc­ti­ve objects or mate­ri­als) as with any „nor­mal“ socket out­let with stan­dard protection.

Affec­ted are the Kopp sin­gle socket out­lets (with and wit­hout hin­ged cover) with increased touch pro­tec­tion from the series Paris, Mila­no, Rivo, Venice, Athe­nis, Mal­ta, Euro­pa, Visi­on, Stan­dard UP wet room, Stan­dard AP (IP20), Vien­na, Tha­ya, Lon­don and Onta­rio which were dis­tri­bu­ted in the peri­od from Janu­ary 2020 to Decem­ber 2022 main­ly via DIY chains, inter­net por­tals and various elec­tri­cal who­le­sa­le companies.

For you as a con­su­mer, it is dif­fi­cult to deter­mi­ne whe­ther the increased touch pro­tec­tion is func­tion­al or not. For this reason, we pro­vi­de our cus­to­mers with free socket pro­tec­tion sets for increased cont­act pro­tec­tion, which can be safe­ly and unpro­ble­ma­ti­cal­ly retro­fit­ted into the socket pot should you need or want the increased cont­act protection

For fur­ther infor­ma­ti­on, plea­se cont­act: service@kopp.eu

Pho­ne num­ber +49 6188 40660 from 8.00 to 16.00 hours

Inter­net Web­site https://www.kopp.eu/service

Here you can request the socket protection

Hein­rich Kopp GmbH, Dezem­ber 2022

Here you can request the socket protection