Have you dis­co­ver­ed a poten­ti­al secu­ri­ty vul­nerabi­li­ty in a Kopp pro­duct, an asso­cia­ted app or soft­ware? Plea­se let us know so that we can inves­ti­ga­te your report and take appro­pria­te action.

You can also report a suspec­ted vul­nerabi­li­ty even if you are not yet sure whe­ther a secu­ri­ty vul­nerabi­li­ty actual­ly exists.

How to contact us

Send your report by email to:

compliance@kopp.eu

To cont­act the respon­si­ble team by pho­ne, plea­se call:

+49 6188 40–417

Plea­se do not send pass­words, per­so­nal log­in cre­den­ti­als or unneces­sa­ry per­so­nal data. If your report con­ta­ins con­fi­den­ti­al tech­ni­cal infor­ma­ti­on, plea­se cont­act us first to agree on a sui­ta­ble method of transmission.

Information that helps us investigate

Plea­se descri­be your obser­va­tions as cle­ar­ly as pos­si­ble. The fol­lo­wing infor­ma­ti­on is par­ti­cu­lar­ly helpful:

• Pro­duct name and artic­le number
• Hard­ware, soft­ware, firm­ware or app ver­si­on, if known
• Descrip­ti­on of the poten­ti­al secu­ri­ty vulnerability
• Steps to repro­du­ce the obser­ved behaviour
• Poten­ti­al impact
• Any indi­ca­ti­ons of whe­ther the vul­nerabi­li­ty is alre­a­dy being exploited
• When you dis­co­ver­ed the issue
• Cont­act details for fol­low-up ques­ti­ons, if you would like a response

You can still sub­mit your report even if you do not have all the information.

What happens after you submit your report?

The respon­si­ble team at Kopp will inves­ti­ga­te your report and cont­act you for fur­ther infor­ma­ti­on if neces­sa­ry. If a secu­ri­ty vul­nerabi­li­ty is con­firm­ed, appro­pria­te mea­su­res will be taken to resol­ve it or redu­ce the risk.

If you have pro­vi­ded cont­act details, you will recei­ve an ack­now­led­ge­ment of receipt and fur­ther infor­ma­ti­on on the pro­gress of your report.

Responsible disclosure

Plea­se coor­di­na­te the publi­ca­ti­on of tech­ni­cal details with us in advan­ce so that pro­tec­ti­ve mea­su­res can be prepared.

Only inves­ti­ga­te poten­ti­al vul­nerabi­li­ties on sys­tems for which you have the neces­sa­ry aut­ho­ri­sa­ti­on. Avo­id dis­rupt­ing ope­ra­ti­ons or acces­sing other peo­p­le’s data.

General product enquiries and complaints

For ques­ti­ons about ope­ra­ti­on, spa­re parts or com­plaints, plea­se cont­act our cus­to­mer ser­vice team at kundenservice@kopp.eu. This cont­act point is inten­ded for report­ing poten­ti­al cyber­se­cu­ri­ty vulnerabilities.